Dóny
Русский hello@dony.live
A woman by a window, reading a handwritten note

Personal concierge

Tell us what you need. The assistant can help with searches and documents. If a call is needed, it may pass the request to the team.

What the note says

Table for four, 9 pm, the back room. Parking in the courtyard.

What people bring us

Write it the way you would say it. There are no forms to fill in.

  • A quiet table for four on Thursday
  • Renew the car insurance
  • Flights to Istanbul on Friday evening
  • A dentist near the house
  • A gift for the anniversary
  • Sort out the electricity bill
  • Write the letter you’ve been putting off
  • A reminder to call the bank on Thursday

How it works

  1. You write or speak

    By text or voice message, whenever suits you. Voice messages are understood in Russian only. It doesn’t need to be precise: “somewhere quiet on Thursday evening” is enough to start.

  2. We take it on

    If something is missing, we ask. If a task needs a phone call or a personal arrangement, the assistant may pass the request to the team.

  3. We come back with the result

    With the details and the confirmation. If it didn’t work out, we say why, and what to try instead.

Examples

Examples are composite.

Dinner

“Somewhere quiet on Thursday, four of us”

Suggested three places that are genuinely quiet on a weeknight. Booked for nine, asked for a table in the back room.

What stayed off camera
  • Checked whether there is parking nearby.
  • Asked how late the kitchen stays open.

Flight

“Istanbul Friday evening, back Monday”

Found two options: a pricier direct flight and one with a four-hour layover. Showed the difference in cost and travel time.

What stayed off camera
  • Flagged that the layover needs a transit document, and how long it takes to get one.
  • Made sure the luggage would not need re-checking at the layover.

Home

“The electricity bill tripled”

Collected six months of readings, found the month the increase started, and checked it against the tariff. The error was in a submitted reading.

What stayed off camera
  • Filed the complaint and saw it through to the recalculation.
  • Set a reminder to submit next month’s reading on time.

Gift

“Anniversary in a week, no ideas”

Asked about the last two gifts and what landed well. Offered four quite different options instead of a long list.

What stayed off camera
  • Ordered it, checked the delivery date, and sent a reminder the day before.
  • Asked for the wrapping to go without a price tag or receipt inside.

Scrolls sideways.

How we talk

A sample exchange.

Need a doctor for my mother, she has trouble walking

Understood. A home visit, or should we get her to a clinic?

A home visit is better

Two options for tomorrow: a doctor after 2pm or after 6pm. Both make home visits. Which time suits your mother better?

After 2

We’ve booked 2:30pm. Send the address and we’ll pass it to the doctor. They will call half an hour before arriving.

The assistant uses previous messages, but may ask for clarification. The /new command resets the current conversation history, but not saved information.

Work

Beyond everyday errands, the assistant takes on part of your work.

Writes for you

The letter you’ve put off for a week. A memo, a proposal, a reply that needs care in the wording. Contracts and certificates arrive as PDF and DOCX files.

In the works: mail, chats, calendar. Decisions stay with you: the assistant will send on your behalf only with your consent.

Service levels

Levels differ in how many people work with you and how closely. Each level includes the one before it. What is still being built is marked “coming soon”.

  1. Private

    An introduction, by invitation

    Flight searches, PDF and DOCX documents, and reminders at your request.

    • search and flights
    • PDF and DOCX documents
    • reminders
    • page watching
    • voice messages
  2. Premium

    Everything in Private

    Coming soon

    A trusted person — your secretary, say — whose requests will land straight in your tasks.

  3. Signature

    Everything in Premium

    Coming soon

    Up to three trusted people will get their own line to your affairs, one dedicated person on our team will be assigned to you and know them, and an urgent line will open for what can’t wait till morning.

    opens two themes — Wine, Crème brûlée

  4. Exclusive

    Everything in Signature

    Coming soon

    It will carry your name and avatar.

    opens two themes — Navy, Emerald

Privacy

The event log uses a stable internal identifier. It links events from the same account. For flight searches, the service receives the route, dates, and search parameters.

Replies are drafted by a language model. It receives your message, the relevant part of the conversation, and the name to address you by. See the privacy policy for details.

Write to the assistant if you want to delete the conversation and saved information. Deletion periods and exceptions are set out in the privacy policy.

Frequently asked

Am I talking to a person or a program

The assistant answers, and it is a program. If a task needs a phone call or a personal arrangement, the assistant may pass the request to the team.

What do you keep about me

The name to address you by, and the conversation itself; technical sign-in details and service logs are kept briefly. The full list and retention periods are in the privacy policy.

Which languages

Write in Russian or English. Voice messages are understood in Russian only.

And if it doesn’t work out

We say plainly what didn’t work and why, and offer what to try instead.


Access by invitation

There’s no sign-up. Invitations are personal, passed on by someone who already uses Dóny. If we don’t know each other, write and tell us about yourself. We don’t promise an invitation.

Tell us about you

Invited and have the link? You enter the app with that link. It is one-time and lives for a few minutes. The app itself opens here:

The link expires after a few minutes. A new one is issued in the same conversation with the assistant — write to them and they will send it again.