Dóny
Русский Privacy

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Terms of service

Revision 4, 16.10.2026

This page is a plain-language summary for people who read English. The contract you actually enter into — the offer you accept in the app, governed by Russian law — is the Russian text at dony.live/terms. If the two ever read differently, the Russian text controls.

The provider is Individual entrepreneur Vashchenko Aleksei Sergeevich (INN 071513954665, OGRNIP 316774600187771) — the same entity named as the data operator in the privacy policy. Dóny is by invitation only; there is no sign-up form. The offer is addressed to people who hold an invitation, and the contract is formed when you tick “I accept” in the app after opening it through your invitation. Consent to data processing is a separate tick on a separate screen. By accepting you confirm you are 18 or older.

Dóny is a personal concierge: it takes your requests, finds options, agrees the essentials with you — what, from whom, for how much, by when, on what cancellation terms — and arranges execution through third parties. Where Dóny books or pays on your behalf, it acts in your name and at your expense, so the booking is yours and the third party’s terms apply to it. Dóny is not the carrier, hotel, tour operator or clinic. Replies are drafted with a language model; anything that costs you money or shares your data goes ahead only after you confirm it. What the assistant writes for you is yours to use; check the essentials — dates, amounts, third-party terms — before you confirm.

The service runs on one of several service levels. The levels and their prices in roubles are a separate price list, shown to you in the app before a level is activated and before any change. Third-party costs — tickets, stays, restaurants — are on top, and are shown to you before you confirm.

The provider is responsible for its own service: selection, agreement of the essentials, arranging execution as agreed, keeping your information safe and passing your request on accurately. Its liability is set by Russian law, including consumer-protection law; nothing in the agreement limits your statutory rights. Claims about the quality of a third party’s service go to that third party, and Dóny helps you raise them — unless Dóny picked the third party without your agreement or passed your request on wrongly. A third party failing to deliver is not force majeure.

A new revision of the terms is published on this page and announced in the app at least 10 days before it takes effect; it applies to requests made after that date. If you disagree, you can leave with nothing withheld for leaving. You can end the contract at any time, paying only the costs actually incurred on requests already given; the unused part of a prepaid level is refunded net of those costs. The provider can pause taking requests if you break the rules on personal use or on keeping your passkey safe, and can end the contract only on grounds provided by law.

Before a critical action — a payment or booking in your name, sharing your data with a third party, deleting your data, giving consent, changing your contacts — the app shows you exactly what will happen and asks you to confirm on your device with Face ID, Touch ID or your device code. Your device signs that exact description with a passkey; the private key is never sent to Dóny (the operator) (your device’s account provider, such as Apple or Google, may sync it between your devices), and no image of your face or fingerprint ever reaches us. This is not biometric data processing on our side.

Under Russian e-signature law (Federal Law No. 63-FZ), section 9 of the Russian text is the agreement that makes such a signed confirmation equivalent to a hand-signed paper document for the listed actions. It sets out how the signer is identified (registered public key, cryptographic check, user verification on the device, a one-time challenge bound to the document, the app’s origin, key not revoked), your duty to keep your device code and sync account private, and how the provider stores and re-verifies receipts. Receipts are kept on servers in Russia, in a tamper-evident log, for three years, and contain pseudonymised identifiers rather than your name or Telegram ID; you can ask for a copy at any time. A “Confirm” button in Telegram is not a signature — it is a record of your instruction in the conversation, allowed only for some actions. Withdrawing consent never requires a signature.

If you lose your device or suspect misuse, tell the assistant at once or write to hello@dony.live — the provider revokes the key and confirms it; anything signed with that key after the provider receives your message is not treated as yours. Actions signed before that are treated as yours under the rules above; your right to dispute a signature stays as the law provides.

Russian law applies. You may send a claim to hello@dony.live or to the provider’s registered address, stating your name, how to reach you, what you require and any supporting documents; the provider replies within 10 days. The claim procedure is optional and never a precondition for going to court: as a consumer you may sue where you live or stay, where the provider is located, or where the contract was made or performed. Other questions go to the same address and are answered within 10 days; a written question about why personal data is needed for the contract is answered within 7 days. Full detail — definitions, every clause, the provider’s registration details — is in the Russian text.